CALL CENTRE AGENT NEEDED AT PHILLY AND MOOLS LTD

Job Title: Call Centre Agent

RESPONSIBILITIES:
Receive customers call for bookings or complaints ensuring communication is clear, concise and polite.
Identify and resolve customer queries.
Escalate and route customer issues to the relevant process operators.
Follow through on customer queries ensuring prompt resolution and feedback.
Enlighten and educate customers on new products and initiatives.
Adhere to assigned shift slots ensuring availability throughout the shift period
Participate in team initiatives and activities.

Attend team meetings and other call center specific initiatives.
Generate relevant reports for the Control/Call Centre Manager.
Maintain communication with customers waiting for taxis.

Log in lost and found items forwarded in the appropriate database.
Ensure all lost and found items are properly stored for retrieval for enquiring customers
Advise vehicle operators on traffic conditions, hazards or delays and recommends alternate routes.
Operate control equipment and ensure that unauthorized persons are not allowed access into the control room.
Dispatch Mobile Monitoring Officers to taxis as required and where misconduct has been detected.
Perform any other duties that may be assigned by the Control/Call Centre Manager.

REQUIREMENTS:
OND or its equivalent in any discipline.
A minimum of two (2) years cognate experience

HOW TO APPLY;
Interested candidates should forward resumes to jobs@phillyandmools.com

DEADLINE: 12/09/2013 

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